Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Megan & Paul Sydney.
For questions, you can reach us at info@meganpaulsydney.com.

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1. Applicability

By placing an order on our website, you agree to these Terms & Conditions.

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2. Product Information

We make every effort to accurately describe our products and provide up-to-date information.
However, typographical errors, colour deviations or minor inaccuracies may occur.

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3. Ordering and Payment

Orders will be processed once full payment has been received.
Available payment methods may vary depending on the customer’s location.
It is the customer’s responsibility to check which payment options are available in their region.

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4. Processing and Delivery

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on destination)

• All orders are shipped directly from our fulfilment partner located in China.

Please note:
Delays caused by customs, local couriers or external circumstances are outside our control.

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5. Returns and Cancellations

For all information regarding returns, conditions and procedures, please refer to our separate Return Policy.

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6. Liability

We are not responsible for loss or damage during shipping when the carrier’s tracking information shows that the package has been delivered to the address provided by the customer.
Please ensure your shipping details are entered correctly during checkout.

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7. Intellectual Property

All content on our website — including text, images, graphics, and logos — is the property of Megan & Paul Sydney and may not be copied, reproduced or used without prior written permission.

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8. Complaints Procedure

Complaints can be submitted in writing to info@meganpaulsydney.com.
We aim to respond within 5 business days.

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9. Governing Law

These Terms & Conditions are governed by the laws of The Netherlands.