Privacy Policy

This Privacy Policy applies to the services of Megan & Paul Sydney, reachable at info@meganpaulsydney.com.
We respect the privacy of every customer and ensure that all personal information you provide to us is handled with the utmost care and confidentiality.

1. Information We Collect

We collect personal data that you provide when placing an order, creating an account, or interacting with our website. This may include:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details

  • IP address and device information

  • Browsing behaviour and interactions on our website

We only collect information essential to processing your order, improving our service, and maintaining a safe shopping environment.

2. How We Use Your Information

Your data is processed for the following purposes:

  • Order Processing: To confirm, prepare and deliver your order.

  • Customer Support: To assist you with questions, requests or issues.

  • Service Improvements: To analyse website performance and optimise user experience.

  • Communication: To send order updates, relevant notifications or important service information.

  • Security: To prevent fraud, misuse or unauthorised access.

We do not sell or exploit your personal data in any form.

3. Sharing Your Information

We only share your data with trusted third parties when necessary to operate our store. This may include:

  • Payment processors (for secure transactions)

  • Shipping and fulfilment partners

  • IT and analytics services

  • Legal authorities if required by law

All third parties are obligated to handle your information safely and exclusively for the agreed purpose.

4. Data Retention

We store your personal data only as long as needed to fulfil the purposes for which it was collected, or as long as required by applicable law (such as tax regulations).

Once data is no longer necessary, it will be securely removed.

5. Cookies

Our website uses cookies to:

  • Improve website functionality

  • Analyse visitor behaviour

  • Support marketing and personalised content

You can adjust your cookie preferences at any time through your browser settings.

6. Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your personal data

  • Object to certain types of data processing

  • Request data transferability (data portability)

To exercise any of these rights, contact us at:
info@meganpaulsydney.com

We will review and respond to your request within a reasonable timeframe.

7. Contact Information

For questions about this Privacy Policy or the processing of your data, you can contact us directly:

📍 Megan & Paul Sydney
📧 info@meganpaulsydney.com